putting people first
People are the heart of every system – they buy our products, love our brand or business, work for us and do their best. Or not. If your vision or strategy doesn’t focus on people, the future doesn’t look quite as bright.
Superhuman is about making connections for humans – with other people, with content, with products and services, brands and businesses. Superhuman enables and empowers people to do the things they need – and love – to do, and bring about sustainable success.
But we are not your average agency.
We believe that the old-school Design Agency’s days are numbered. More and more businesses now understand that excellence in design thinking, service design and user experience are critical success factors, and outsourcing critical success factors is not sustainable.
That’s where we come in.
We help businesses of all sizes assess the size and shape of their current challenges, and then we help solve them. The difference is that we work with our clients to operationalise methods and absorb learnings as we go, so that by the time our engagement is finished, they can carry on without being dependent on us.
We do this because we believe that elevating the overall quality of thinking and design lays the groundwork for even more innovative thinking, and that’s what we’re all about.
Though every engagement is unique, most are comprised of one or more of the elements below.
Superhuman is built upon 22 years’ experience of working at the intersection of people, technology and business needs. We listen, carefully. We learn about your business, your challenges – the good and the bad. Together, we discuss the next steps.
We design strategies, products, services and organisational structures that use digital technology to improve individual lives. We do this within businesses or governments to make a positive contribution to society, and achieve commercial results.
We’re collaborative and facilitative, using a range of methods from workshops with C-Suite executives to hands-on with design and development teams. We strive for relevance, too: documentation must be brief, fit-for-purpose, focused and enable action.
She has held many titles, including Design Director in the first dotcom boom, Executive for Future Platforms at the BBC, and most recently Head of Strategy for international Service Design agency Fjord. She has led teams worldwide for multi-national businesses, is a thought leader and a recognised speaker on the intersection of people, technology and business.
She has worked with a broad variety of clients across most industry sectors – some names you might recognise are Nokia, Volksbank, Ericsson, Voddler, Procter & Gamble, Eli Lilly, Citibank, United Airlines, Daimler, and of course the BBC. Louisa blogs here, and is available for speaking engagements. You can also find her on Twitter and LinkedIn.
In 11+ years leading international teams in the research and design of the end user’s experience in both the digital and physical environment, he has delivered cutting edge solutions for web, mobile, TV and specialist devices for clients operating predominantly in the Communications, Healthcare, Energy and Financial sectors. You can find him on LinkedIn here.
+ Superhuman also draws on a broad network of individuals as is needed and relevant to the task at hand. Below are a few of our regular collaborators.
I’m an interaction designer, product designer & entrepreneur based in London. I have been focusing on consumer-facing internet of things products & services since 2005. I am the founder of the Good Night Lamp, a family of internet-connected lamps. I run designswarm, an internet of things design practice & consultancy and work with clients who want to design next generation connected products & help advise early stage smart products businesses. I am a co-founder of Internet of People, an agency for internet-of-things consultants
Simon is a creative and strategist, whose work is driven by a philosophy of innovation. He brings 16+ years advertising experience (digital, print, integrated – at a global level; 10+ years innovation consulting (digital, product and service) and 10+ years strategic and creative alignment. Over the past 16+ years, Simon has worked with many of the good and great in the London digital and integrated advertising scene, helping brands such as Sony, Audi, adidas and Philips make sense of the digital ecosystem and all it has to offer. Now working as a consultant for both agencies and their clients, his problem-solving skills span creative, strategy, UX and tech.
Let's make stuff together!
Berlin | London